RETURNS AND REFUND POLICY
We want you to be happy with your purchase, which is why we accept returns on our products that are in the same condition as when shipped and that do not fall within any of the categories described in the next sentence.
You have 14 days to request a return from the date you received the item(s) to receive a full refund. To initiate a return, contact us. Once we receive your return, the item(s) will be evaluated and a refund will be made. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you.
Make sure to only include the item(s) to be returned in your shipping box.
If your return request is not approved by us because the item(s) for any reason, you will have the option to have the item(s) sent back to you or disposed of by us in our reasonable discretion. If you choose to have the item(s) sent back to you, we will send you an invoice for the shipping costs back to you. If you do not respond within 14 days of receiving notice that your return request was not approved or if you do not pay the shipping invoice within 14 days of receipt, we will dispose of the item(s) in our reasonable discretion.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We do not issue refunds or accept returns or exchanges on any items listed as "Final Sale" on the checkout page, any used items, or any items shipped to a freight forwarder or a delivery address in outside Canada. All purchases of such items are FINAL SALE and we do not issue refunds or accept returns for such purchases.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.